The Young Turks of Information Processing
Last Saturday I taught a two hour skills course to 30 or so Loyola Law Students about Digital Lawyering. Almost every one of them had a laptop in front of them, which was good. I was hooked to the Internet and demonstrated how to find things using Internet services like Google Reader, Delicious and so forth. As I referred to these services I sensed that the students were going to those sites and reading along for themselves. As I said, I think this is a good thing.
I realize that most people in my generation would be taken aback, believing it to be disrespectful for students to be doing something else while I was talking. So, let me explain why it doesn't bother me. First, I'm happy to share whatever thoughts I have with whomever wants to listen. If, in addressing 30 students only 3 of them are actually listening, that's totally fine. I'm there for those 3 students and I appreciate the opportunity to help them. If the other ones don't care about me, then I'm not concerned about them either.
The reality, however, is that most of the students were listening. But the thing is: they weren't only listening. They were also connecting dots by doing their own online research as I talked to them. This is how students today behave. I know this mostly because I have a teenage daughter (as well as two slightly older kids) and I see how she gathers information using her computer or iPhone. It's fascinating to see how adept she is at finding information. So, my first reason for not being concerned about students using their laptops is that I understand that they're actively gathering information, as opposed to passively receiving it.
The other reason that I'm not bothered, and actually happy to see students using their computers as I talk is this. My generation is pretty lame when it comes to gathering information in the digital world. In law this manifests itself most starkly in the world of e-discovery. Discovery, in law, is all about getting the low-down on what really happened in a lawsuit. You can get the low-down by interviewing witnesses or deposing them, but that takes time, costs money and is inherently unreliable. What people say happened is not usually exactly what happened.
To really get a handle on what occurred in a case with serious factual disputes (which is most cases), you have to look at documents. And today when I say 'documents' I mostly mean 'electronic documents.' Sure, there's still a lot of paper to sift through (but you should digitize it anyway). Increasingly the bulk of written communications is in email. People who email tend to make the kind of casual comments that litigators like me really appreciate. So, these days, email is what you want to look at first and foremost.
Most lawyers have trouble with email (and digital information in general) because they don't understand how to navigate that world. Lawyers who don't search for things on Internet are the worst. They lack a fundamental skill that's needed to efficiently attack digital information. Naturally they're inept when it comes to handling electronic discovery. Some of them are committing serious malpractice. But, of course, they have no idea.
The next generation of lawyers will not have this problem, or at least it won't be a prevalent problem like it is today. The young turks coming out of law school today don't have a passive relationship to information. They attack digital information the way sharks attack wounded seals.
An example of this mindset was presented to me after my lecture to the Loyola law students. Two fellows who happened to be brothers came up to the podium to chat. We started talking to me about iPhone applications, and wound up talking about 'Words with Friends,' which is basically a word game like Scrabble. I told them that I was playing with my daughter and that I was sure that she was cheating because she always won (and I knew that she didn't have as large a vocabulary as me). I mentioned that I was going to have to resort to using one of the online word-finder tools to keep up with what she was doing.
One of the brothers said that they don't allow cheating like that when they play Words With Friends. I said, "what do you mean don't allow cheating? How can you know if the other person is cheating?" He said that if someone he is playing against uses a word he suspects is not in their vocabulary he checks online to see what if that word was the top suggestion in an online word-finder. If it is then he knows the person is probably cheating and calls them on it. His matter-of-fact response caught me totally off-guard.
So, think about this for a second and see if you grasp the power of this statement. And by 'this' I don't mean as applied to scrabble or word games. Think about the mindset. Law students today use the web like detectives. They know how to gather information (fine), but they instinctively know how to trace back the steps that other people use to find information. This mindset and the online research skills that come with it are dangerous. At least to some people.
For starters, these students will have a huge advantage when it comes to doing electronic discovery. They haven't even started practicing law and already they're leagues ahead of lawyers who've been in the business for years. They know how to gather digital information, and they have no resistance to adopting new ways of gathering it if that provides an instant advantage (e.g. no one is going to have to convince them of the value of concept searching). These lawyers will know how to zero in on key information quickly and inexpensively. So if I were a traditional lawyer (e.g. one with poor Internet skills or someone who has trouble with digital information), I'd be afraid of the next generation of lawyers.
The next generation will not graduate from law school and immediately surpass veteran lawyers. But they have a skill that's already in high demand, but short supply. Veteran lawyers can't quickly learn how to gather and process digital information. Most young lawyers will learn how to practice law fairly quickly, or at least much faster than the veteran lawyers will learn what they should be learning.
Street fightin' mayor (who uses Twitter)
Cory Booker is the mayor of Newark, New Jersey and by all accounts he's been pretty successful. He was 34 when he first ran for mayor in 2002 against the four-term incumbent, Sharpe James. I didn't know much about this until last night when I watched the documentary, Street Fight, which was about the 2002 campaign. Booker was not expected to be a serious contender, but he ran an amazing grass roots campaign and missed getting elected by a small margin.
I highly recommend the movie, because it shows what can happen when someone has been in power for a long time. Sharpe James was callous and deceitful, and it was easily captured on film (even though he tried to ban cameras whenever he felt they were being used by non-allies). Even though Sharpe James won the 2002 election, Booker ran again in 2006, at which point James decided maybe the state senate was more to his liking. Booker won easily in 2006 because of his persistence.
Booker made good on his promise to solve the long-term crime problem, something that James never seemed to be able to address. Crime has dropped significantly in the City of Newark, which currently leads the nation in violent crime reduction. From 2006-2008, crime dropped by the following percentages: murders 36%, shooting incidents 41%, rapes 30%, and auto thefts 26%. In 2008, Newark had its lowest murder rate since 1959. And in April of 2008, Sharpe James was convicted of fraud for conspiring to rig the sale of nine city lots to his mistress. He's in jail now.
I've been following Cory Booker on Twitter, at the recommendation of my friend who told me about the movie and I find him to be an inspiring twitterer. His tweets are all inspirational (e.g. "Believe in the genius of your dreams / No matter how impossible they may seem"). Booker has over 1 million followers on Twitter, and I can see why. Last night after watching the movie, I decided to send a short tweet to him saying I enjoyed the movie and hoped he'd keep up the good fight. Of course, I didn't expect any reply. My tweet was intended as a little gesture, sort of like giving someone a thumbs up as they drive by waving at the crowd.
This morning I got a direct message from Cory Booker on Twitter: "Thanks for watching the movie and for the generous tweet. Cory." And he started following me back on Twitter. Isn't that interesting? Here's a guy who wins people over by walking the streets and picking up support one person at a time, and yet he also manages to make full use of a new tech communication tool as well.
Do I think he's really responding personally to people like me? I doubt it, but that's just because I have a mindset about how politicians (and busy leaders) tend to behave. I hope he's not spending too much time on Twitter, but it doesn't really matter what's going on. He's getting amazing things done in his city and he's found a way to connect with a lot of people. However he's doing it, I hope that Mitch Landrieu will pay him a visit and take some notes.
Google fiber in New Orleans? It's so obvious if you look at it right.
By now you may have heard that Google is going to select a few places to build an ultra-high speed broadband network. This announcement has generated quite the stir in our tech world. Outside the United States this would not be such a big deal. Folks in Sweden are used to surfing the web at ungodly rates of speed, and so are people in Japan. And they pay about the same as we pay for our measly broadband. Google is going to spend A LOT of money to answer this question: what kind of amazing stuff would happen in United States if we had an super fast network?
Now let's be clear about what's going on. Google is not getting into the business of building network infrastructure; that's not it's mission. Google, however, is willing to catalyze the build-out process. The strategic imperative is picking the right places to experiment with. So how is Google going to decide who gets to experience tech-nirvana first?
Well, it's sort of a mystery. But here are some things that we know.
Google has begun accepting applications in response to its request for information (or 'RFI'). Interested communities have until March 26, 2010 to submit a response. And Google is looking for communities that have between 50,000 and 500,000 residents.
What else?
In making its decision, Google's obviously going to factor in the difficulty of installing the fiber network. That probably means both the 'technical difficulty' and 'political difficulty' (e.g. obtaining permits and avoiding approval bottlenecks etc.). I would imagine that Google would want some project diversity, to prove the experiment works across a range of community sizes and types.
Remember: Google wants other companies to build the fiber network across the United States. Google is just looking to jump-start the process. That means Google needs, more than anything, for the experiment to do more than just succeed in these select places. Ideally, at least one of these communities should succeed in a way that gets a lot of positive attention.
Solving the tech-hurdle of installation is easy if Google goes to a small rural community; but, if folks there don't do anything interesting it won't create the P.R. stir that Google's really wants. Google needs communities that will make use of this new power in an interesting way, and one that's visibly dramatic.
That's why New Orleans is an ideal market for Google's experiment. Sure, Googlers might have some initial reservations about picking New Orleans. But those reservations are based on false assumptions and insufficient knowledge. Let's dispense with their likely reservations right off the bat.
Tech-hurdles
I don't know if there are major tech hurdles involved with installing fiber in New Orleans. Ironically, from what I understand, it's possible that Katrina made the task of laying fiber more feasible than it otherwise would have been. In case you hadn't noticed whilst driving around town, we're just now getting around to doing a lot of street repair. I'm told, by a friend who lays fiber for a living, that underground is the best place to put fiber. In addition to the massive street repair that's just getting started, we're also supposed to be undergoing massive repair to our sewer system.
So, if we're digging up streets and sewer lines, why not lay some fiber too? But, all in all, the key point is that New Orleans isn't likely to present any greater tech challenges than any other medium sized city. Even if it did, as I'll explain below, those additional challenges (if any) would be worth it.
Political hurdles
New Orleans sometimes gets a rap for being unfriendly to business. That may have been true before Katrina (although I think it was not as bad as people sometimes believed), but it's not true anymore. Obviously, our national image before Katrina, or right after, was not great. Mayor Ray Nagin has not exactly been (how shall we put it?) a PR virtuoso. Before Katrina, Nagin was on a roll (the good kind), and people forget that Nagin was a champion of technology when he came into office. Certainly, he'd do what could to pave the way for Google, but...
Nagin isn't going to be in office past May of this year. That's when our new mayor, Mitch Landrieu, will take office. Mitch will be at least as supportive as Nagin would be (almost certainly more supportive), but with some added benefits.
First, Mitch is a much better ambassador for the city than Nagin. Mitch has real charisma and charm, and he knows how to sell this city to outsiders. Remember how hard he campaigned to bring the Hornets basketball franchise here? The Hornets deal showed that Mitch knows how to build political consensus and galvanize community support when it really counts. Oh, and being the Lieutenant Governor for the past few years gives him a good handle of state-wide politics, in case that's an issue.
Finally, Mitch's sister is a U.S. senator, which doesn't hurt whenever federal assistance is required. In short, Mitch is going to be at least as enthusiastic about the prospect of Google investing here as Nagin would be, but he's a much, much better ambassador, and he has far more political resources at his disposal. That takes care of the possible hurdles...
So why is New Orleans an obvious choice?
Assuming that there are no hurdles (political or otherwise), why lay fiber in New Orleans as opposed to the many other communities vying for this opportunity?
1. New Orleans is the right size.
Before Katrina the population in New Orleans wasn't even 500,000 (the upper end of the ideal population range). Right now our population is a little over 300,000. Google should want to prove that the fiber experiment can work in a mid-sized city, and we are the perfect mid-sized city. And, as an added bonus, our population is growing at a very rapid pace (we were recently ranked the fastest growing city in the U.S.).
No doubt much of the rapid growth is due to the return of displaced residents. But, it also stems from the influx of young entrepreneurs, and from the community volunteers brought here by Katrina. The Teach for America program has lured many young people who came to help for awhile, but then decided to stay. We know we're attracting young people in droves, so we just need to show the Googlers what's really happening here. What Google needs to learn is that New Orleans is already poised to become a haven for young creatives and techies. Kind of like Seattle. But, better because...
2. New Orleans is a boiling cauldron of creativity.
Google says it wants to prove that exciting new things can happen with an ultra-high speed network. That will require a community with a strong dose of creative DNA.
A city like New York may have a lot of creative energy, but that's only because it's a large city with massive financial capital. New Orleans's creative output is grass roots, and home-grown.
We invented the only authentic American music. You may have heard of it; it's called jazz, and it is the headwater of rock, blues, and pretty much everything else that isn't classical or foreign music. If you want to hire session musicians for a film soundtrack you'd probably go to L.A. (another large city that imports the bulk of its creative talent). But, if you want to record music that stirs your soul --blues, zydeco, funk, rock, Dixieland, jazz, fusion, rap, whatever-- then you better head to New Orleans. Anyone in the music industry gets this.
Why did Dave Matthews come live in New Orleans for six months while he recorded his latest album? Why does David Byrne come and hangout at Tipitinas? Why does Lenny Kravitz live here? The question is not why they come here (they love the creative mix and the wonderful culture), the question is why do they ever leave? Often, it's because they need to work with other folks outside New Orleans. Maybe Google's experiment would show that leaving New Orleans isn't necessary.
What if Lenny Kravitz could collaborate with musicians and engineers outside New Orleans while he stayed here? Maybe Google fiber could show that musicians here could do 'live recordings' with musicians in other parts of the country. That kind of realtime musical collaboration is one thing would definitely require a lot of bandwidth.
I could go on about all the ways New Orleans can showcase the use of fiber, but that's beyond the scope of this blog post (check the NOLAFiber.com site for information as it comes in). We have a lot of creative output here, and it's not one-dimensional pablum like some other places I won't name. New Orleans is proud to be called "funky and untidy," as famed British actress Helen Mirren observed (she also said we are her "contact with Europe in America" and that she "plans to die here."). The point is New Orleans is quirky in a good way that people enjoy; Google people will 'get' that. The tourism industry is huge here, not because we have a top-notch PR team and a bunch of gimmicks. We have soul.
Look, pretty much any mid-sized place is going to have hospitals, colleges, businesses, and whatever else typical cities have. Only one mid-sized place in this country is brimming with charm, creativity, and culture. New Orleans is an international city as much as it is an American one. Ask a bunch of people in Europe to name an American city other than New York, Chicago and Los Angeles. And then see how many name New Orleans. For gods sake, New Orleans is used in the lyrics of at least 150 popular songs.
Here's the question Google should be asking itself: what if people around the world access to more of New Orleans culture through the Internet? Would people want to be able to see the annual Jazz and Heritage Festival live on their superfast internet pipes in Sweden, Paris, or Tokyo?
You betcha.
3. Success in New Orleans is a front page story that writes itself
We're now four years past the Katrina debacle: the hand-wringing festivals and pity-parties are over. People are not waiting for assistance from anywhere or hoping for a miracle. New Orleans is back on it's feet because of self-determination and hard work, and people outside pretty are starting to realize this. And if they didn't realize it before this year's Superbowl, they do now.
More people watched the Saints beat the Colts than had ever watched a single TV broadcast before. And that's not just trivia; that's an important fact. One hundred and six million people around the world learned that New Orleans has been vastly underestimated. Katrina knocked us down, but we got back up faster than people anticipated. We've been on a bold new path since Katrina, but we're only just now starting to see some impressive results. And I'm not talking about sports now (which really isn't all that important as a measure of our overall community improvement). Our schools are improving, and that's pretty much traceable to Katrina, weird as that may seem to an outsider.
In the next five years New Orleans is going to make even more dramatic improvement. That's going to happen whether Google invests here or not. But if Google were to put fiber here it would accelerate that improvement in some important ways. Then Google could take a lot of credit, and bask in the inevitable torrent of favorable publicity. The stories would practically write themselves. I can just imagine an in-depth piece in Esquire about the "bold gamble" behind Google's success in New Orleans. And that won't be the only "bold gamble" story that gets written.
Hey Google: act fast in New Orleans
If Google wants a firework of positive PR, then it should have fiber up and running here by 2013. Why then? Well, because, assuming the Mayans are wrong about the world ending the year before, Google could showcase its "bold gamble" when New Orleans hosts the Superbowl in 2013. That's right, the Superbowl (king of all hype-fests) will be played here in 2013.
Can you imagine the outrageous hoopla if New Orleans had fiber by then? All the captains of industry and media moguls flocking to a fun-filled city (New Orleans always ranked as one of the top two Superbowl host cities). Except now it's a city teeming with high speed fiber. The moguls will experience the "bold gamble" firsthand, while 100 million people around the world experience it through some kind of hair-raising new broadcast stream that takes advantage of the new fiber.